smart service | august 2021

a new way of delivery

RemiHub is investigating whether and how public spaces can be used as city hubs for sustainable parcel logistics.

Steadily increasing online retailing, rising order frequency, smaller shipment sizes, and customer wishes such as fast delivery times are leading to an ever-increasing number of parcel transport in cities.

The goal of RemiHub is to keep the “last-mile” of parcel delivery from the transshipment point to people’s homes as short as possible. Therefore, RemiHub relies on the temporary shared use of public transport spaces, as these areas are excellently connected to the transport network and are also usually located in the middle of the city. The delivery is based on electric vehicles, focusing on electric bicycles.

Status & Application:
Ready-for-market; There are several pilot projects in Vienna, Austria.


Characterization along 5 societal goals: Happiness, Safety, Innovation, Profitability, and Circularity.

The graph below shows for which of these themes the product is mainly relevant on a societal level. Some products are more specialized, while others may be covering all topics equally. The results are based on a self-evaluation questionnaire that was developed by URBAN MENUS and filled in by the products or services themselves.

Below is an explanation of how the product or service may contribute to the 5 themes, based on the information provided by the solutions in the onboarding process as well as research by the URBAN MENUS team.

For more details about the analysis and the 5 main themes, please click here.


Happiness can be increased in city quarters due to reduced traffic volume and associated positive effects such as lower noise levels. In addition, the service contributes to increased bicycle use and rider safety.


The most important contribution of remiHub to this theme is road safety,  with a lower volume of traffic leading to a lower frequency of accidents.  This in turn can increase the general feeling of safety in a city.


RemiHub’s concept can lead to reduced economic costs in several sectors: Lower number of accidents, less congestion, reduced climate impact, increase in urban quality of life, employment effects (such as reduction of precarity in parcel logistics).


Innovation can be promoted through multiple uses of inner-city space and new cooperation models between key urban players.


Circularity is promoted by the use of electric vehicles (mainly bicycles), and the overall reduced amount of delivery traffic due to shorter delivery routes.